We are a group of Consultants and Professionals who have joined hands for the movement called QUALITY and provide a complete business solution.

Our core group comprises professionals from sectors like industrial, financial, health care, technical, Law personnel with having experience for more than 3 years in the fields of ISO implementation.

As our movement of QUALITY, we have started Quality Awareness in educational institutions, here educational institutions means Schools, Colleges, Technical Education Colleges, Research Institutes, Hospitals etc., because These Institutions are the source of future quality movements.

Our Services includes

Turn Key Consultancy for:

1.    ISO 9001: 2008            QUALITY MANAGEMENT SYSTEMS
2.    ISO 14001                       ENVIRONMENT MANAGEMENT SYSTEMS
3.    OHSAS 18001                OCCUPATIONAL HEALTH & SAFETY
4.    ISO 22000: 2002         FOOD SAFETY MANAGEMENT(HACCP)
5.    ISO 27001:2005          INFORMATION SECURITY MANAGEMENT  SYSTEM
6.    ISO /TS 16949:2007  APPLICATION FOR ISO 9000 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS
7.  SA 8000                             SOCIAL ACCOUNTABILITY
8.  GMP                                     GOOD’S MANUFACTURING PROCESS
9.  CE MARKING                   EUROPEAN CERTIFICATION

is a network of the National Standards Institutes of 157 countries, on the basis of one member per country, with a Central Secretariat in Geneva, Switzerland. ISO is a non-governmental organization. ISO is the world’s leading developer of international Standards. ISO standards specify the requirements for state-of-the art Products, Services, Processes, Materials and Systems. The word ISO is derived from the Greek word ISOS meaning “equal from all sides”. So ISO aims at equalizing the standard within an institution. ISO is the interface between the domestic and international environment. In the present scenario the importance of the ISO for any organization is relevant from the competitive market trends and globalization.

ISO 9001 has become an international reference for quality requirements in manufacturing to service sector. ISO 9001 is concerned with “quality management”. This means what the organization does to enhance customer satisfaction by meeting customer and applicable regulatory requirements and continually to improve its performance in this regard. ISO 9001, has earned worldwide reputation, is known as “generic management system standards”. “Generic” means that the same standards can be applied to any organization, large or small, whatever its product – including whether its “product” is actually a service – in any sector of activity, and whether it is a business enterprise, a public administration, or a government department. “Management system” refers to what the organization does to manage its processes, or activities. “Generic” also signifies that no matter what the organization is or does, if it wants to establish a quality management system

Moreover being the foundation stone of the Quality Management Systems, after ISO 9001: 2008 implementation your organization will prepare itself for other quality certifications, automatically.

Other Services:

Pre-Certification Consultancy:

1. 1. Documentation of Management Systems
2. 2. Establishing Management Systems
3. 3. Implementation of Management Systems
4. 4. Internal Quality Audits
5. 5. Organizing and Conducting Management Review Meeting
6. 6. Training of Management Representative
7. 7. ISO/SA Awareness Training
8. 8. Training for Personnel

Certification Consultancy          Post Certification Consultancy

1. 1. Observing the Certification Process     1.  Internal Quality Audits

2.  Training of Personnel’s

3.  ISO 9001: 2008 Consultancy

QUALITY CAN BE EFFECTIVELY IMPROVED & MANAGED ONLY BY TRAINING & INVOLVEMENT OF WORKERS (TASK PER FORMERS).

ALL IMPROVEMENTS ARE DONE PROJECT BY PROJECT.

The Juran Model

RESULTS       -DELIGHTED CUSTOMER

– EMPOWERED EMPLOYEES

– HIGHER REVENUES LOWER

COSTS

PROCESS       – QUALITY PLANNING

– QUALITY CONTROL

– QUALITY IMPROVEMENT

• Well defined and documented procedures improve the consistency and quality service.
• Quality is constantly measured.
• Procedures ensure corrective action is taken whenever defects occur.
• Defect rates decrease.
• Defects are caught earlier and are corrected at a lower cost.
• Defining procedures identifies current practices that are obsolete or inefficient.
• Documented procedures are easier for new employees to follow.
• Organizations competition with other institute gets an edge, because every organization has their own value systems.

Top reasons given for registration:

• Internal teaching/learning efficiency.
• As the institute tries to achieve maximum results, there are external pressures from Certifying Bodies and Consultants for achieving the goals.
• Since standardized systems are being implemented, so parents can connect themselves with the institution, rest the value systems of the institution will speak.
• Nowadays the parents, society, industry is looking for some quality certifications from the institutions from which the students are passing.
• Reducing costs.
• Reducing wastages
• Organizations are recognizing that an effective Quality Management System leads to reduced costs and greater satisfaction of the interested parties.

What will ISO 9001:2008 do for my organization?

A well designed and implemented Quality Management System, based on ISO 9001: 2008 has been shown to provide organizations with the following benefits:

• Reduced costs are obtained through:
• Improved product reliability
• Better process control and flow
• Better documentation of processes,
• Greater employee quality awareness
• Reductions in product scrap, rewords and rejections

The Juran Model

INFRASTRUCTURE      – QUALITY SYSTEM
-  CUSTOMER
- SUPPLIER PARTERNERSHIPS
- TOTAL ORGANISATION
INVOLVEMENT
- MEASUREMENT AND INFORMATION
- EDUCATION & TRAINING
FOUNDATION                – STRATEGIC QUALITTY
PLANNING
-  EXECUTIVE LEADERSHIP
-  CUSTOMER FOCUS

Phase I – Assessment of the organization’s existing management system and planning

Implementation

1. 1. ANALYSIS of the existing systems, processes, procedures and records keeping in mind their suitability, adequacy and gaps, if any to meet the ISO 9001: 2008 Quality System requirements.
2. 2. Constitute a Quality Team comprising of the managerial and other personnel considered essential to provide policy inputs as well as monitor the implementation process.
3. 3. Guide the organization to:

Nominate a Quality Management Representative (QMR) to manage and

Co ordinate the ISO 9001: 2008system implementation.

Select a cross functional implementation team to assist the QMS in documenting and implementing the system.

1. 4. Analysis of the existing documents jointly by our consultants and the quality team to assess.

4.1. Their suitability and adequacy for meeting the requirements of the ISO 9001: 2008standards

4.2. Documents to be retained as they are and others are earmarked for modification as necessary

4.3. Gaps as per ISO 9001: 2008standards are identified for writing additional documents.

4.4. Structure of documentation best suited to meet the organization’s requirements in line with the ISO 9001: 2008Standard is decided upon and got approved for the Quality Team.

1. 5. Normally, a four tier documentation structure, as follows is required to be formulated to establish the ISO 9001: 2008Quality System

TIER 1:  Quality Manual, which defines the quality policy, objectives and broad system followed by the organization.

TIER 2:  Standard operating Procedures that generally explains how departmental activities are carried out.

TIER 3:  Work Instructions/Protocols/Procedures/Template/Charts/Specifications which elaborate specific instructions for each location, as necessary.

TIER 4:  Records: These are quality records as mentioned in respective procedures and are prepared, maintained and analyzed to achieve continuous quality improvement.

A detailed plan in formulated based on the above study, analysis and inputs for establishing the required ISO 9001: 2008System for Third Party Audit and Certification.

Method Used

1. 1. Check list based on ISO 9001: 2008requirements.
2. 2. Interaction with the management and staff.
3. 3. Observation of activities.
4. 4. Verification of present documents and records
5. 5. Comparison of present activity, method, procedure etc. with reference documents.

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Outcome

1. 1. Identification of gaps. These gaps can be in the form of:

1.1. Non-availability of documents of records.

1.2. Non fulfillment of certain ISO requirements

1.3. Lack of adequate quality monitoring audits and checks

1.4. Corrective and preventive actions taken.

1.5. Lack of uniformity of information or procedure for the same activity

1.6. Lack of proper internal/customer communication methods

1.7. Control of Nonconforming products etc.

1. 2. Details of available procedures, processes, documents and records in use by the organization.
2. 3. Identification of records, documents, procedures, etc. which may need amendment to fall in line with the requirements of ISO.
3. 4. We get an idea of the methods, processes, procedures used in various departments.
4. 5. Identify the suitability of present documents and records.
5. 6. Level of compliance to various regulatory and legal requirements
6. 7. Competence level of the staff and their understanding of their activity.
7. 8. Identification of quality team who will co-ordinate for all quality related activities in the centre.

PHASE II – Training

Implementation

1. 1. Understands the concepts and requirements of ISO 9001: 2008System to appreciate and implement the changes required to the ISO 9001: 2008System
2. 2. Are aware of their roles.

To achieve this:

Awareness Program is conducted by our team for all staffs of the organization. Training is imparted to the selected staff of various departments on formats of different types of documents required for the ISO 9001: 2008 System. Implementation is monitored through observation, interaction and Internal Audit. For this purpose we train a team of internal auditors during Phase IV.

Method Used

1. 1. Interactive training programs
2. 2. Presentations
3. 3. Reference documents
4. 4. Practical examples
5. 1. Developing a mindset for quality and related activities to fulfill the requirements of ISO 9001:2008
6. 2. Staff becomes aware of the need of quality in their activity.
7. 3. Awareness of international standards and system operation.
8. 4. Better understanding of their role and responsibility
9. 5. Significance of monitoring activities through internal audit and continual improvement.
10. 6. Importance of keeping all documents and records up to date.
11. 7. Importance of customer satisfaction.

Outcome

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Phase III – Preparation of Quality Documentation

Implementation

1. 1. Quality Policy and Objectives are formulated
2. 2. Draft Quality Manual prepared
3. 3. Draft Quality System Procedures prepared
4. 4. The Core Team members now start writing the documents under our guidance
5. 5. Documents are reviewed by the top management, core team and other key personnel and adopted for implementation.
6. 6. The draft quality manual is finalized by the Quality Team.
7. 7. The output of this phase is Quality Manual, Procedures, Corresponding Forms, Formats and Work Instructions.
8. 8. The finalized documents, on approval by the designated authority are issued throughout the centre for implementation. Additional work instructions are designed as per the need felt during the actual implementation.
9. 9. The finalized documents are also sent to the certification body for assessment and review.

Method Used

1. 1. Interaction with the top management
2. 2. Interaction with departmental staff
3. 3. Compliance with ISO 9001: 2008standards
4. 1. Organization’s commitment defined through its quality policy and objectives
5. 2. Quality Manual – The Apex document of the organization is finalized.
6. 3. Organizations’ policies are documented for all activities.
7. 4. Activities, responsibilities and authorities of all personnel are clearly defined.
8. 5. Various procedures, flow chart, formats, records required to run the system are finalized.

Outcome

Phase IV – Implementation & Internal Audit

Implementation

1. 1. Holds training sessions for implementing personnel
2. 2. Explains methodology for implementing procedures and work instructions and the records required to be kept.
3. 3. Ensure department start implementing the documented procedures accordingly.

We associate with the audit teams during first audit to give confidence

to

The internal auditors. The Quality Team discusses the audit results and

The necessary corrective and preventive actions to improve the system

With our assistance.

The process is repeated till the Quality Team gets confidence about

Effectiveness of the ISO 9001: 2008System. After two audits, the

system

Normally stabilities, becomes practical, effective and ready for

Certification audit.

To provide an independent assessment of the implemented ISO 9001:

2008 Quality Management System and state of readiness for

certification,

A mock audit is undertaken by our consultants. Results of the audit are

Discussed and the system fine tuned for certification audit by the

Selected Accredited third party.

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Method Used

1. 1. Training to internal auditors
2. 2. Observation & verification of activity, records, documents etc.
3. 3. Interaction with staff
4. 4. Comparison with reference data, charts, books etc.

Outcome

1. 1. The new quality system is put to test to ensure that all the staff is aware of their role and responsibility and fulfill the requirements in-Toto.
2. 2. Assessment and verification of the suitability of the quality management system
3. 3. Assessment and verification of the staff competence level and training needs
4. 4. Assessment of the areas of importance
5. 5. Corrective and preventive action taken for improvement
6. 6. Assessment of the customer satisfaction level.

This involves all the staff doing quality activity and as per the requirement

of ISO 9001: 2008standards including:

1. 1. Following the defined process, procedures and instruction.
2. 2. Filling all formats, forms as required fir the activity and maintaining records of the same.
3. 3. Working towards the organizational quality policy and quality objective.
4. 4. Clear understanding of responsibilities and authorities of each personnel.
5. 5. Conducting the defined incoming, in process and final inspection at each stage to ensure quality results etc.
6. 6. Identification of areas where the system is not being followed and corrective action taken to strengthen the same.
7. 7. Improvement/amendment/modification in system procedures needed to make it compliant.
8. 8. Problems faced by the staff in implementation and action taken thereof.
9. 9. Analysis of quality management system and improvement if required.
10. 10. The concerned in charges are informed of the non compliance in their departments and time frame given to remove the same.
11. 11. Re-audit can be conducted in areas where much non-compliance has been found.
12. 12. All last minutes doubts are clarified and the staff confidence level is increased to face the external auditors.

Implementation

1. 1. A suitable accredited certification agency is selected for third party audit.
2. 2. The selected certification agency carries out audit in two parts:

2.1. Part I – Adequacy of the documents prepared by the organization is checked for conformance with the ISO 9001: 2008Standard.

2.2. Part II – The audit team carries out compliance/conformance audit to assess whether the documented system is actually being followed closely. The audit team carries out the conformance audit on sampling basis. It is normal for this team to find a few deficiencies in the form of non-conformance, however well documented and implemented the system may be. Out consultants provide advice on resolving non-conformities, and a certificate valid for three years is awarded by the certification agency.

It is generally preferred and not mandatory that all the staff be present during the pre and final assessment. However the top management and Quality Management Representative should make themselves available for the full day during the final assessment. This also reflects the seriousness and commitment of the school towards proper implementation of quality management system.

Method Used

BETWEEN ME & GLOBAL 9 DEVICES MKT. PVT. LTD.
We offer various services for audit and Certification as below:
ISO 9001                                ISO 14001
OHSAS 18001                       ISO 22000
ISO 27001                             GMP
SO/TS 16949                         SA 8000

CE MARKING
We also providing Customized Audit Services including Training Services
Thanks & Best Regards

ASHISH BHANOT

Authorized Signatory

Company’s Representative